Planning a wedding is hard enough without external concerns, We hope to help all of you a little bit during this difficult time, we are always here for you!
There is no delay on our production and shipping, please feel free to contact us if you have difficulty placing the order on our website.
Here are a few important updates and monthly exclusive service to share!
Q: WILL THE DELIVERY DATE CHANGE?
A: No! Generally speaking, the e-proofs will be sent within 2 business days via email after you place a bulk order. Once you confirm all the e-proofs we sent, we will submit your order to our production line and ship it out in 5-10 business days. The shipping usually takes 3-5 business days.
Q: WHAT MEASURES ARE YOU TAKING TO KEEP YOUR TEAM MEMBERS SAFE?
A: The health and safety of all our team members is our top priority. In light of covid-19, our production facilities have retrained on current best practices for maintaining strict hygiene. All employees wear masks and gloves and work areas are kept clean.
Q: MY WEDDING DATE HAS CHANGED. WHAT DO I DO?
A: If your order has not been printed, please contact us via email if you would like to: change the wedding date, leave the date space empty or make other changes. We can help you make changes for free.
If your order has already been printed and the date has changed as a result of Covid-19. Please contact us via email, we’ll walk you through your options and work with you to find the right solution.
Also, we offer “change of date” cards. They are the perfect way to announce changes to your wedding plans and it can be customized to your liking. These cards are currently 50% OFF. Shop Change of Date cards here.
Q: I AM A NEW CUSTOMER AND I WANT TO HOLD A WEDDING AFTER COVID-19. WHAT CAN I DO DURING THIS TIME?
A: We are here all the time for you! If you'd like to get started but are uncertain about your date, we can design your invitation and hold your order until you're ready to print. E-proofs will be sent to you within 2 business days via email after you place an order and we will provide unlimited complimentary revisions to help create the invitation of your dreams for your big day!
If you are not sure which style to purchase, we would recommend placing an order for samples. During this time, we are providing flexible customized services for all sample orders (for most styles). Quantity for samples are unlimited. Place sample orders here.
Even if you are uncertain about which invitation to choose, we can still provide you with a pre-order e-proof for free. With ElegantWeddingInvites’s designer assistance, you can request custom edits such as changes to layout, ink colors, and fonts before you even purchase. Contact us to see a free e-proof.
Finally make sure to find the list of our monthly exclusive service below, if you have any further questions, you can:
Chat with us online
Email [email protected]
Call us at (202)621-0398
We will be happy to assist you in navigating unforeseen changes to your events!
|Turnaround time||NO CHANGES||Designing: 2 business day
Producing: 5-10 business day
Shipping: 3-5 business days
|Quantity for samples||UNLIMITED||3 Styles|
|Sample customization||Available||Not Available|
(for bulk order)
|2 Rounds of free modification|
|Reprint Service||BIG DISCOUNT||Original price|
(Please contact us if you need it)
Please Note: For most styles, we can provide custom services such as changes to layout, ink colors, and fonts. If the style involves foil, screen printing and letterpress, customized services will not be provided. Currently, it is not possible to change the color of our laser cut pockets.